At Sheds Master, we want you to be satisfied with your purchase. If you need to return an eligible item, please follow the process below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
- Unused and in its original condition
- Complete with all parts and accessories
- Returned in its original packaging where reasonably possible
- Accompanied by proof of purchase or your order number
2. How to Request a Return
Before returning any item, please contact our customer support team at:
Email: contact@shedsmaster.co.uk
Phone: +447828709654
Please include:
- Your order number
- Your full name
- The email address used at checkout
- The reason for your return
- Photos of the item if it is damaged, faulty, or incorrect
Our team will review your request and provide the appropriate return instructions.
Please do not send an item back before receiving return instructions from us.
3. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.
Include clear photographs of the item, packaging, and any visible damage so we can assess the issue efficiently.
Where appropriate, we will arrange a replacement, return, or refund.
4. Return Shipping
If an item is being returned because it is unwanted or no longer required, return shipping costs may be the customer’s responsibility.
If the item is confirmed to be damaged, faulty, or supplied incorrectly, we will provide appropriate instructions regarding return shipping.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the refund appears in your account.
6. Non-Returnable Items
We may be unable to accept returns for:
- Items that have been used, damaged, or altered after delivery
- Items returned incomplete or with missing components
- Items returned outside the applicable return period
- Products specifically identified as non-returnable where permitted by law
This does not affect your statutory rights where an item is faulty or not as described.
7. Exchanges
If you wish to exchange an item, please contact us before returning it. Exchanges are subject to product availability and approval.
8. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Once an order has been dispatched, it may need to be handled as a return after delivery.
9. Contact Us
For return or refund enquiries:
Sheds Master
Email: contact@shedsmaster.co.uk
Phone: +447828709654
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM
Company Name: MASTER SHEDS LTD
Company Number: 08228339
Correspondence Address:
Unit D Sudmeadow Road, Hempsted, Gloucester, Gloucestershire, GL2 5HG
